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I ordered from a company at the beginning of April and have not received my item. They have repeatedly told me to keep checking the tracking which has not changed since 15th April. I have requested a refund as I still have no item. I also paid extra for security postage in case of loss. I have sent numerous emails and they do not reply. I have opened a dispute with PayPal however the company has now emailed me saying I need to close the dispute in order for them to process a refund for me. Is this correct? I do not want to close the dispute and receive no refund. Thank you for any help!
If you had to close a case to get a refund then it would be pointless opening one. NEVER close a dispute / claim until you have a refund. If the seller issued a refund then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
