case open with wrong dispute- need to re open

[RobertMicallef]

Purchase was done on website, however seller is not responding - destination of paypal is not with the email in contact form ( Also a friend of mine bought from the same shop and got another user/email in payment ) - i tried contacting the seller but no response. order is showing as processing but would like to cancel the order. 

Now i opened a ticket with paypal and got the following response - Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection. Would it be possible to open a dispute of this in say 30 days when items where never delivered ?

[kernowlass]

@RobertMicallef 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?