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After using PayPal since 2005, I decided to cancel my account. Why? PayPal is advertising that they would protect us von fraudsters and scammers. In the end - PayPal is actually supporting them actively! I did buy 2 phones advertised as Snapdragon 888, 64MP camera, Android 12 and got MediaTek 6580, 8MP, Android 8 phones. The display is ridiculous too. I filed for full refund. What does PayPal do? Helping the scammers!!! "Please send the items back." Does PayPal actually realizes that shipping a parcel to China will cost around $80. Wo will pay that? PayPal: You have to pay! Seriously? Fraudulent products must be destroyed and not kept in a circle of e-business! But PayPal doesn't give a **bleep** about honest people. PayPal actively supports this gangsters! And now I like to cancel my account and can't even do that because PayPal put a block on customers who like to cancel accounts! "Contact Support" Sorry PayPal. I DO NOT SUPPORT COMPANIES who actively support scammers and fraudsters! I like to get a full refund like you should as you "protect" buyers - or let me cancel my account. PayPal did go from a serious company over to be a criminal member of the Chinese scammer gangs!
Well that is exactly what they tell you in their buyer protection policy for you to read and risk assess your transactions.
In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Paypal covers you for non receipt of item OR item received but significantly not as described.
You paid for a guitar and received a guitar and Paypal do not get involved in quality issues.
To win a dispute for SNAD you would need to provide written proof from a store that sells the genuine item OR the company that makes the item.
Even then if you bought the item from China or similar you may still lose as its not against the law to sell fakes in China.
If they are in the UK then Paypal does not stop you pursuing your own legal action against the seller ie the small claims court. That is easy to do online to start the process.
I am seriously thinking of doing the same, tired of their **bleep** and uneducated customer service. The agent I spoke to about a person claiming not to have received a package after they've signed it, couldn't be bothered. Like seriously? How are seller protected?