Wrong to refund buyer.

sickNtired1
Contributor
Contributor
Hi all. Would really appreciate an official view of this and help as to what can be done next to prevent my son being scammed by a buyer. Recently sold a used car modification for £210 shipped. * Prior to sale the SELLER asked the BUYER to check compatibility of item for their vehicle and provided a link to do this. *BUYER confirmed suitability and forwarded payment via PP. * Item sent by ROYAL MAIL Sp Delivery. Images taken throughout packaging up to show what exactly was being sent and condition. * A few days after receipt BUYER tells SELLER item does not fit his vehicle. Has tried to install it but it will not fit his car. Wants his money back. *SELLER requests VIN or car reg to check compatibility for BUYER. BUYER WILL NOT GIVE THESE DETAILS TO ENABLE CHECK. * After multiple attempts to have BUYER respond to SELLER, SELLER finds out item will definitely fit from the year of manufacture of the car. Informs BUYER but again does not respond. * SELLER calls PP for advice as item IS suitable/compatible but seller will not engage in productive discussion. PP instruct SELLER to tell BUYER to open a case for its return. *SELLER tells BUYER to open a case for its return and upon checking item is complete, working order and not tampered with, a full refund will be paid to them (even though compatibility was confirmed by BUYER prior to purchase). *Again NO RESPONSE from BUYER. *2 weeks later ( 3 from purchase) BUYER enters claim with PP for a SNAD item (!) Instructed to return item for refund to be paid. * Within the claim details, the BUYER openly admits to attempting install and it not fitting. However, whilst asking to return the item, the BUYER had instructed ‘a garage’ to try to install the item. Despite already claiming it did not fit and asking to return it. This garage was also not able to install the item. SELLER did not authorise any 3rd party to interfere with the item after instructing the BUYER to open a case to return it. * Even though this is admitted by BUYER in messages to SELLER on the PP msg system. *ITEM IS RETURNED WITH MISSING PARTS. These parts are integral to the function of the item. Item is not complete without them and will not work as is intended without them. * SELLER immediately informs BUYER of missing parts and is clear that without them, item can not be resold. Told also no refund payable until items are found or replaced with identical working components and returned to the SELLER. * NO RESPONSE FROM BUYER AGAIN. SELLER INFORMS PP of missing items from the returned item. These components are clearly present in images taken during packing of item prior to shipping. PP instruct SELLER not to worry, thanks SELLER for their making them aware and the matter would be logged against the BUYERS claim. SELLER led to believe the refund would now be placed on hold until the missing parts were replaced by the BUYER. The missing parts cost around £90 to replace from company supplying the item from new. * PP today refund BUYER in full plus £12 extra for inconvenience. * SELLER immediately contacts PP to demand explanation considering item was not returned complete. Transpires the call from SELLER to PP several days ago regarding incomplete return, was not acted upon and not entered into the claim until yesterday. The call log is there proving when it took place etc. SELLER has just been told to ‘sit tight’ and wait. The refund has been paid and not placed on hold. Surely this can’t be right or legal?? Prior to sale compatibility was confirmed - install attempted by unauthorised 3rd party during period item was supposed to be being returned-returned incomplete item-all messages information has been made available to PP proving all seller claims and seller has been fully copoperative with buyer/PP and ensured all actions were in line with PP T&Cs. Throughout matter pp kept up to date and their advice sought as to how to proceed. Please can someone help as this relates to a sale my son has made and he has been treated awfully. He is left with an item that can’t be resold due to missing parts and this buyer has been refunded in full plus extra. How can this be even remotely correct? PP is actively assisting in the theft of parts from an item by refunding the buyer. Is ‘Sit Tight’ an officially recognised instruction where a seller has been scammed, seller can prove it and PP still refund a buyer? I can’t think of an instance where anybody would reasonably think it right to issue a full refund in these instances. It is absolutely totally and utterly disgraceful as well as frankly, unbelievable !
Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.