New to the community? Welcome! Please read our Community Rules and Guidelines
This just happened to me 11 hours ago. I literally just got an order right before they suspended my account and they said "Based on this decision, if applicable, you're no longer eligible for Seller Protection as per our User Agreement. This will apply to all existing and future cases you receive. If you have money in your PayPal balance, we'll hold it for up to 180 days.".
This is ridiculous! Does anyone know who I should contact to resolve this problem?
I am Wix user and affected as well.
Account blocked since yesterday evening without reason.
No info on the phone from the assistance on the reason why, because of privacy... Mail at assistance come back saying it will not be taken into consideration, and the message should be send with the account. In the account nobody is available on the helpdesk... A nightmare
Me too! When I saw this thread I was relieved!
Just happened late last night (UK time). No warning and no explanation. Every time I replied to the email asking for help, advice or appeal I would get an email to say we have replied to you, only to find the original email in the message centre. Incredibly frustrating. I can't work out why this has happened based on the reasons why an account can be limited I haven't breached any of them.
I run an in person social events company and use PayPal to take payments for event and memberships, not having PayPal is really unhelpful as it's great for my customer journey. BUT if it's this fickle I am not not sure it's the right platform for me as I need stability - and credibility - in my business.
Just spoke to a nice PayPal agent who has opened a ticket for me to investigate, but it looks like a risk triggered by Wix. Same deal 24-72hrs.
Please email your local/national news outlets with a "news tip" about this. If it is really 1000s of users, with millions of dollars locked up by PayPal, then some press coverage may help us all get this resolved quickly. At the moment, its not too clear if this is a PayPal or Wix blunder...
Here is a template to use to send out:
re: News tip - PayPal unjustly locks thousands of business accounts and withholds millions of dollars.
Over the last 3 days, PayPal has suspended a significant number of accounts belonging to website owners that use the Wix website building platform to host their web-based e-commerce sites and also use PayPal to accept payments.
Affected people, like myself, first heard about it through a harsh email from PayPal that starts like this:
“You can no longer do business with PayPal - After a review, we decided to permanently limit your account as we detected that this account was engaged in activity to deceive PayPal and its customers. You'll not be able to conduct any further business using PayPal. …”
There is a post on the PayPal community website meant to try and collect as many of the affected folk as possible: https://www.paypal-community.com/t5/Security-and-Fraud/Wix-Website-Owners-PayPal-Account-Suspension/...
It is hard to know how many people are affected, however, one post on the page listed above describes 1000s of users and millions of dollars locked by PayPal. Calls to PayPal support suggest waiting 72 hours while they investigate and calls to Wix support claim not to know of any problem. It's unclear if this is a Wix error or a PayPal error, however, there continues to be a growing collection of very angry users of the systems, who are being locked out of the payment system, with their funds frozen for no legitimate reason.