Withdrawing funds from a closed account

[Sharon169]

My account limitations period is over and I want yo withdraw my money. I haven’t received any email from paypal

[kernowlass]

@Sharon169 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.

[mrbarbay77]

I haven't gotten any results even with PayPal Social media websites either

[PayPal_Sean]

Hello @Sharon169, Welcome to the Community and thank you for posting.

If you haven't received an email notification that your funds are now eligible for withdrawal, the limitation period might not be over just yet as it would be exact to the date. Please keep an eye on your emails for all updates.

If you still have not received an email update and the time period is up, I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to assist.

[Sharon169]

It’s beyond the stipulated time frame(180 days)

[kernowlass]

@Sharon169 

Did you read the last paragraph in the above moderators post? 

[Sharon169]

Ooh yeah thanks

[mrbarbay77]

I really need your help Sir please l did everything I can do.