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Withdrawal issues

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Kapulko
Contributor
Posted on
I had an account on hold for 180days, after release i was asked to withdraw cash from the paypal account to bank account using a USA routing number. After using bank with routing number the money was reversed back to paypal account,on trying for the second time it failed. I have been trying to call the suggested paypal south africa number but to no success, i am requesting the paypal support email address or is there another way i can withdraw the cash effortlessly. Thanks in advance
1 REPLY 1

Withdrawal issues

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kernowlass
Esteemed Advisor

@Kapulko 


In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.

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