Why is paypal not accepting my bankstatement for proof of redisance

McCalla
Contributor
Contributor

I have received a notification to say there is limitations on my account. 

They accepted my ID, and requested proof of residence. On the list it states that I can upload bank/card statement. I've submitted my bank statement, but received an email last night saying they cant accept my bank statement, dont understand the reason as its the same address as on my paypal account.

 

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1 REPLY 1

Renuka3
PayPal Employee
PayPal Employee

Hi   @McCalla 

 

Welcome to community.

 

 

I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance.

 

Renuka.

 

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