Why does my claim say it will be closed on the 15th if its not closed until the 16th?

GunplaGuy
Contributor
Contributor
My dispute was supposed to be resolved today
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@GunplaGuy 

 

Are you talking about a dispute or claim?

If its a claim then normally its only closed when paypal have made a decision and either refunded you or passed the funds on to the seller.


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GunplaGuy
Contributor
Contributor
It is a claim. The details said if they haven't heard from the seller by the 15th, I'd get a full refund. Here it is the 15th, no response from the seller, and now I have to wait another day for my refund. I don't mind waiting, but the 16th is never mentioned in any email or anything else I've received
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kernowlass
Esteemed Advisor
Esteemed Advisor

@GunplaGuy 

 

Normally allow 48 hours after the 'end' date for any refund to be processed / decision made.


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