Why did the Claims Investigators lie to me

Phantomwetsuits
Contributor
Contributor

My paypal was hacked ,   Two Major Purchases were attemtped. 

Best buy called me to confirme a $3000 purchase of a camera on line which I cancelled.

Beach Camera Called me right after to confirm a $6000 Purchase which I cancelled. 

 

Both companies were suspicous of the purchase as the address and other things did not add up to my other purchases.

 

I immediately Called Paypal ,  Disputed the Purchases as they were being Refunded anyways.

I filed a police report as well an took the time to Report the Address where all of these Purchases were going ,  I even drone there to to take picures of the house and truck in the lot and gave that to them

 

2 hours after I File my DIspute and share all the information Pay Pal tells me my DIspute was Denied and I watned to Vomit , it made no sense , both companies had already cancelled the Purchases  ,  Best Buy Refunded Immediately and Beach Camera said they were going to Refund but it has not shown up.   I am at a loss for so many reasons,   Been with Paypal for 12 years with my business with no issues and they state they saw nothing wrong with the purcahse and I am out $9000 ,   but where is the support from paypal  , I dont know what i did wrong  or what I can do next as this is just so blatant that there was no investigation ,  How did somene use my paypal wihtout my phone , how did they make it work ?      

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