Why can't I use my account anymore?

dummann7777
New Community Member

Why can't I use my account anymore? What policy of PayPal did I violate? Have an unresolved case? Why does PayPal consider me risky? Why am I being blocked even though I state that the funds received in my account are donations? Activate my account. We are proceeding legally. Release all funds and activate the account.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@dummann7777 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

However you normally can't appeal a permanently limited account unfortunately.


 


Advice is voluntary.
Kudos / Solution appreciated.
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dummann7777
New Community Member

I did not violate any of the items you listed. But you closed my account.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@dummann7777 

 

I didn't do anything 🤣

However read the bit after 
If none of those then...>>>>


Advice is voluntary.
Kudos / Solution appreciated.
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