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Where is my refund?

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ShahrukhKhan
New Community Member
Posted on

So I purchased an item back in June and I was supposed to receive it in August. I never did, so I ended up disputing the transaction, 5 days ago. Once I did, I received an email from the merchant saying that my order was cancelled and that I have been refunded. 5 days later and there hasn't been a single update to my PayPal account nor my credit card, mentioning a refund. I originally purchased the item through PayPal, with a credit card, so I know it should have gone to my credit card and not PayPal. The dispute is still going on as well, so my question is what do I do? Do I wait until PayPal figures it out through the ongoing dispute? Or just wait a few more days and see if the money gets deposited back onto my credit card?

2 REPLIES 2

Where is my refund?

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kernowlass
Esteemed Advisor

@ShahrukhKhan 

 

If the seller refunded then the dispute would have auto closed, if it hasn't then ESCALATE the dispute to a claim.


Advice is voluntary.
Kudos / Solution appreciated.

Where is my refund?

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Wilbertg
New Community Member
I'm waiting too. My money hasn't been refunded even if it sais I did

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