When trying to click on the box to type out my “ dispute” the pages goes white

[Mr47shots]

When trying to click on the box to type out my “ dispute” the pages goes white. No matter what I do. Different device,browser,etc I have a recording that I’ll see if I can upload it’s beyond infuriating.

[PayPal_RebeccaN]

Hi @Mr47shots, 

Welcome to the PayPal Community. 

I am sorry to hear that you are having issues adding information to your case. 

I would ask that you please access your Resolution Center via a web browser rather than the PayPal app. 

Please try clearing your cache and cookies on your web browser. 

If this does not help and you need to add information to your case, you can contact us for help with this. 

To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

-Rebecca