What is the point of the Purchase Protection if they favor with the scammer?

rwarner
Contributor
Contributor

I hate Paypal now. I ordered something using Paypal Protection. Well, nothing was sent and when I filed a claim/dispute (yes I filed both) that the package never arrived.

 

They sided with the seller because USPS said they delivered this package in 2 days from ordering and it was put into my mailbox. The package was coming form Alabama to Michigan and it's too big to fit into my mailbox.

 

So now I am out the money and the item. This is a crock of crap. 

 

Anyone else having this issue? 

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3 REPLIES 3

fran2244
New Community Member

Yes - I ordered a twin mattress, and got a small plastic piece of junk instead. I provided a photo, but my complaint was rejected.

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SarahB32
New Community Member

Ive had two transactions with fake UPS tracking that was definitely never received. I have cameras at my house - Both were Chinese origin sellers (their name in Paypal was in Chinese Characters). This didn't show up until I completed my purchase and used paypal and the sellers name was in Chinese characters. Its so frustrating you can't trust websites or Paypal any more

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kernowlass
Esteemed Advisor
Esteemed Advisor

@rwarner 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


Advice is voluntary.
Kudos / Solution appreciated.
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