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What if a seller refuses to ship an item, then ships the wrong item?

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BBQTurtle
Contributor
Posted on

How many times can I open a dispute on an item?

 

It's been over a week since my payment cleared and I haven't heard back from the seller. Am I allowed to open two disputes? One for non-shipment, then if they do respond ship it, but it's the wrong item on accident or purpose, am I allowed to open another dispute for wrong item?

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What if a seller refuses to ship an item, then ships the wrong item?

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sharpiemarker
Esteemed Advisor

@BBQTurtle 

 

You may have the reason for dispute changed from item not received to significantly not as described.

 

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂

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What if a seller refuses to ship an item, then ships the wrong item?

Options
Go to solution
sharpiemarker
Esteemed Advisor

@BBQTurtle 

 

You may have the reason for dispute changed from item not received to significantly not as described.

 

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂

What if a seller refuses to ship an item, then ships the wrong item?

Options
Go to solution
BBQTurtle
Contributor

Thank You, I'm going to give them one more week to contact me before I dispute.

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