What if a seller refuses to ship an item, then ships the wrong item?

[BBQTurtle]

How many times can I open a dispute on an item?

It's been over a week since my payment cleared and I haven't heard back from the seller. Am I allowed to open two disputes? One for non-shipment, then if they do respond ship it, but it's the wrong item on accident or purpose, am I allowed to open another dispute for wrong item?

[sharpiemarker · Accepted solution]

@BBQTurtle 

You may have the reason for dispute changed from item not received to significantly not as described.

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[BBQTurtle]

Thank You, I'm going to give them one more week to contact me before I dispute.