We sent money for purchase to what appears to be a fraudulent seller what can we do?
Ian136
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Oct-11-2021
07:15 PM
We sent money for a purchase from what appears to be a fraudulent seller what can we do about it?
Labels:
- Labels:
-
Disputes & Chargebacks
2 REPLIES 2
PayPal_Ayesha
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oct-13-2021
02:13 AM
Hello @Ian136,
Thank you for your post and welcome to the Community Forum!
I am sorry to know that you've not received the item, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement. You can always reach out to our customer support team via the options available on our website for help.
I hope this helps,
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Ian136
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oct-13-2021
04:54 PM
Thank you. I found the resolution centre questions not suitable to my case. A phone call has resolved the problem. Thanks again.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- PayPal seller's liability regarding fraudulent payment in Security and Fraud Archives
- Steam account and eligibility for Buyer Protection in Security and Fraud Archives
- Cannot get refund from guest purchase from fraudulent website RC Parts, Fraud website in Security and Fraud Archives
- I made a purchase with paypal, but forgot to unlock my card in Transactions Archives
- Fraudulent Bank account appeared in my PayPal, cannot delete in Security and Fraud Archives