We need some information from you (pending status)

rulevartem
Contributor
Contributor

Hello! I am having an issue. PayPal mailed me the message where I am asked to provide information about my transaction and to do it I need to go to resolution center. There are no cases in my queue. At the resolution center there are two options only: ask for a refund and tell that the payment was done by someone else. The transaction has "pending" status. What should I do?

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