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I have been unable to resolve a refund request since 11 January 2024. I have provided all the info to paypal help but it looks like my case is being ignored, despite shipping the item back to the seller well over a month ago and the person promising me a refund repeatedly.
I have so far lost several hundred dollars on the item that wasn’t correct and now I shipped it back to them for an additional large sum for no recompense.
What can I do?
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Doesn't show delivery of the item back to the seller yet then.
So all you can do is contact customer services and see if they will issue a refund before that happens?
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
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Kudos / Solution appreciated.
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Did you open a paypal dispute?
Did you escalate it to a claim?
Did paypal find in your favour?
Did they tell you to return the item?
Did you return it with tracking and provide paypal with the tracking number?
Does the tracking show online that it has been delivered back to the sellers paypal registered address?
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Did you open a paypal dispute? Yes
Did you escalate it to a claim? I believe so
Did paypal find in your favour? Pretty sure
Did they tell you to return the item? Yes
Did you return it with tracking and provide paypal with the tracking number? Yes
Does the tracking show online that it has been delivered back to the sellers paypal registered address? It shows that it is in India since 25 February.
International Transit
Departed
DELHI, INDIA
February 25, 2024, 5:00 am
Departed
ZURICH, SWITZERLAND
February 24, 2024, 12:26 pm
Departed
DELHI, INDIA
February 23, 2024, 9:59 pm
Departed
LOS ANGELES, UNITED STATES
February 23, 2024, 8:59 pm
Arrived
LOS ANGELES, UNITED STATES
February 23, 2024, 4:15 pm
Processed Through USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER
February 23, 2024, 8:19 am
Arrived at USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES
February 23, 2024, 12:55 am
Departed
NEWARK, UNITED STATES
February 22, 2024, 8:53 pm
Departed
LOS ANGELES, UNITED STATES
February 22, 2024, 7:23 pm
Arrived
LOS ANGELES, UNITED STATES
February 22, 2024, 4:57 pm
Processed Through USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER
February 22, 2024, 8:18 am
Departed
LOS ANGELES, UNITED STATES
February 22, 2024, 7:37 am
Arrived at USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES
February 22, 2024, 1:32 am
Arrived
LOS ANGELES, UNITED STATES
February 22, 2024, 12:09 am
Processed Through USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER
February 21, 2024, 9:43 am
Arrived at USPS Regional Facility
LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES
February 21, 2024, 3:02 am
Arrived at USPS Facility
BELL GARDENS, CA
February 20, 2024, 11:26 pm
Arrived at USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
February 20, 2024, 10:00 pm
USPS picked up item
February 20, 2024, 2:45 pm
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Doesn't show delivery of the item back to the seller yet then.
So all you can do is contact customer services and see if they will issue a refund before that happens?
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
Advice is voluntary.
Kudos / Solution appreciated.
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Thank you so much! I didn't know this function existed. It got resolved within 15 minutes of using this, whereas I was trying to resolve this for the last three months!
Thank you again!

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