Unresolved refund request since 11 January 2024

Assistance823
Contributor
Contributor

I have been unable to resolve a refund request since 11 January 2024. I have provided all the info to paypal help but it looks like my case is being ignored, despite shipping the item back to the seller well over a month ago and the person promising me a refund repeatedly.

 

I have so far lost several hundred dollars on the item that wasn’t correct and now I shipped it back to them for an additional large sum for no recompense.

 

What can I do?

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1 ACCEPTED SOLUTION

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Assistance823 

 

Doesn't show delivery of the item back to the seller yet then.

So all you can do is contact customer services and see if they will issue a refund before that happens?


https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378 


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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Assistance823 

 

Did you open a paypal dispute?

Did you escalate it to a claim?

Did paypal find in your favour?

Did they tell you to return the item?

Did you return it with tracking and provide paypal with the tracking number?

Does the tracking show online that it has been delivered back to the sellers paypal registered address?


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Assistance823
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Contributor

Did you open a paypal dispute?  Yes

Did you escalate it to a claim? I believe so

Did paypal find in your favour? Pretty sure

Did they tell you to return the item? Yes

Did you return it with tracking and provide paypal with the tracking number? Yes

Does the tracking show online that it has been delivered back to the sellers paypal registered address? It shows that it is in India since 25 February. 

 

International Transit

Departed

DELHI, INDIA

February 25, 2024, 5:00 am

 

Departed

ZURICH, SWITZERLAND

February 24, 2024, 12:26 pm

 

Departed

DELHI, INDIA

February 23, 2024, 9:59 pm

 

Departed

LOS ANGELES, UNITED STATES

February 23, 2024, 8:59 pm

 

Arrived

LOS ANGELES, UNITED STATES

February 23, 2024, 4:15 pm

Processed Through USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER 

February 23, 2024, 8:19 am

 

Arrived at USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES

February 23, 2024, 12:55 am

 

Departed

NEWARK, UNITED STATES

February 22, 2024, 8:53 pm

Departed

 

LOS ANGELES, UNITED STATES

February 22, 2024, 7:23 pm

Arrived

LOS ANGELES, UNITED STATES

February 22, 2024, 4:57 pm

 

Processed Through USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER 

February 22, 2024, 8:18 am

 

Departed

LOS ANGELES, UNITED STATES

February 22, 2024, 7:37 am

Arrived at USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES

February 22, 2024, 1:32 am

 

Arrived

LOS ANGELES, UNITED STATES

February 22, 2024, 12:09 am

 

Processed Through USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER 

February 21, 2024, 9:43 am

 

Arrived at USPS Regional Facility

LOS ANGELES CA NETWORK DISTRIBUTION CENTER, UNITED STATES

February 21, 2024, 3:02 am

 

Arrived at USPS Facility

BELL GARDENS, CA 

February 20, 2024, 11:26 pm

 

Arrived at USPS Regional Facility

LOS ANGELES CA DISTRIBUTION CENTER 

February 20, 2024, 10:00 pm

 

USPS picked up item

February 20, 2024, 2:45 pm

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Assistance823 

 

Doesn't show delivery of the item back to the seller yet then.

So all you can do is contact customer services and see if they will issue a refund before that happens?


https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378 


Advice is voluntary.
Kudos / Solution appreciated.
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Assistance823
Contributor
Contributor

Thank you so much! I didn't know this function existed. It got resolved within 15 minutes of using this, whereas I was trying to resolve this for the last three months!

 

Thank you again!

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