Unknown authorization to unknown company.

Folium
Contributor
Contributor

I currently have an authorization to Jagex Limited (-$79.99) and now have 0$ in my current balance, despite having $20 before. I have not completed any transcations with my paypal or debit card during the day the authorization was issued. As far as I know, Jagex runs RuneScape, which I have never touched. However, the payment showed up on my bank provider's transcation history (ANZ) and was named "Paypal * Jagex". Is there any way to resolve this and could I get more information on what possibily could have happened?

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3 REPLIES 3

PayPal_Siobhan2
Moderator
Moderator

Hi Folium,  

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

We are sorry to hear you do not recognize a recent transaction on your PayPal account. Please review this link for information on how to report unauthorized activity on your PayPal account - https://www.paypal.com/smarthelp/article/how-do-i-report-unauthorised-paypal-account-activity--faq19...

 

- Siobhan 

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Folium
Contributor
Contributor

Thanks for replying,

 

I cannot report the case because "you can’t file a case on this type of transaction" since it is an authorization. I have figured out that the total amount taken is 80$, with 20$ taken from PayPal and the remaining 60$ from my bank account.

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PayPal_Joy
Moderator
Moderator

Hi @Folium,

 

If the payment is currently an authorization, you will be unable to dispute this transaction until it has completed. Payment authorizations will generally complete within 7 business days or void out. If the authorization does not complete or void out within 30 days, please reach out to PayPal for further assistance. 

 

I hope this helps!


Joy
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