Unexpected payment

Rockthecazbar
Contributor
Contributor

Hi. I have received a payment from someone I dont know and wasn't expecting. I don't know how to give it back. Can anyone point me in the right direction please? Many thanks

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rockthecazbar 

 

First click on the transaction and see if you were charged a fee to receive it?

If you were then when you issue a refund send it minus that fee amount (as the error was not yours) as a part refund.

The refund option is also on that details page.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Rockthecazbar 

 

First click on the transaction and see if you were charged a fee to receive it?

If you were then when you issue a refund send it minus that fee amount (as the error was not yours) as a part refund.

The refund option is also on that details page.


Advice is voluntary.
Kudos / Solution appreciated.
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Rockthecazbar
Contributor
Contributor
Thank you
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