Unauthorized payment

vikrou
Contributor
Contributor
Hello, please help! Someone made an 1000 dollars purchase from my pp account, not even from my country. I havent got an email or sms nothing to inform me. I opened a dispute but it was closed by pp saying it was an uthorized payment, but it wasn't! What should I do how can I get my money back? Please help asap that a huge amount for me
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5 REPLIES 5

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@vikrou 

 

Request another review:

 

  1. https://www.paypal.com/smarthelp/contact-us
  2. Click Disputes and account limitations.
  3. Click Disputes.
  4. Click Dispute a payment.
  5. Click Call Us, or Message Us after “This information might help” box.

Messages are responded in the order received if automated bot is not able to assist.

 

Shalom.


Kudos & Solved are greatly appreciated. 🙂
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vikrou
Contributor
Contributor

thank you i am waiting for the cs to start working

 i am really upset i undesrtood form other comuunity post the paypal are not really resolving this issues so i will not get my money back 

 

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Hippeboy
Member
Member
I purchased two pairs of shoes and the guy sent me fake tracking and week later they never come and he admitted on phone call he stole my 550 dollars welp since he told me to send thru friends n family I did and now PayPal REFUSES to even try to get my money back. This world is BLEEPED
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vikrou
Contributor
Contributor

i am sorry to hear that

they are the worst i will delelte the account after solving this, 

some one form usa made a purchase from my account, a dont even understand how is it possible

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hippeboy 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.




Advice is voluntary.
Kudos / Solution appreciated.
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