Unauthorized payment, need help

kpengs567
New Community Member

I’m so frustrated today cos I found three transactions through my PayPal. Looks like three items were purchased, pointing to the same address: [removed] The amount of money is 💶287.51EUR.

I requested an unauthorized transaction from PayPal customer service, and they responded that it was an authorized transaction and then closed my request.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kpengs567 

 

Paypal doesn't cover all unauthorised transactions, they check your IP address etc and if they think the transaction came from your device they would close the dispute. Also........

 

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.