Unauthorized charge by Meta
I’m trying to understand a charge by Meta Platforms, Inc. I was booted off FB and Instagram and charged just under a hundred dollars by Meta with no authorization from me. When I try to see about sending them money it needs to change funds to Euros. Seems odd since Meta is based in California. Anyone have a clue what’s going on?
Thanks for reaching out on our Community Forums! I completely understand your concern regarding Meta charges. Before we progress further, have you checked to see if this is an subscription payment. If you do not recognize the charges, you can report them. For more details on these charges, you can contact the merchant before you report the transaction. For more details, you can login and contact us so we can assist you further. Thank you! Stay safe and stay strong.
Thank you for writing in the PayPal Community Help and welcome!
Sorry to hear about the unauthorized Meta charges in your account. I know this can be concerning! No need to worry! PayPal protection policy covers you with all confirmed unauthorized transactions. You can always report any unauthorized transactions in the resolution center of your PayPal account. Before reporting the payment, please make sure to check your billing agreement payment as this charge could be from a service you signed up for in the past.
Here's how you can check the signed up billing agreements/automatic payments in your account : How to view and update automatic payments
Here are the steps to report the unauthorized transactions in your account : How do I report an unauthorized transaction or account activity
Once you report the transaction, PayPal will investigate it and update you the details via email within 10 days.
Hope this information helps,
Sorry to know that the case was denied. I know this can be very concerning! In this case, your best option would be reaching PayPal team to have a second look on the claim. You can reach out to PayPal team by clicking the contact us option at the bottom of PayPal page. Support is also available through Facebook, Twitter and Instagram pages.
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