Unauthorized PayPal Debit card transaction - Assistant bot "unable to open a dispute"
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Ive just received a notification about a £215 sale on my PayPal Debit Mastercard which i did not make. Its to a middle eastern company.
Ive immediately logged in and tried using the seemingly useless assistant bot keeps saying "I can't dispute this transaction. Would you like to select a different transaction?"
I then tried the method outlined on (i) the website and (ii) the app to report a problem with a transaction with no joy at all.
On the app, selecting the transaction in wallet i do NOT see the "Report a Problem" link to click on this transaction.
On the desktop i also do NOT see that.
So it seems i have no way at all to report this 100% fradulent transaction or even block the card. The assistant will not allow me to speak to a human, there is no "talk to a human" option on contact us at all.
The money has gone from my balance and shows "pending".
So how the hell do i report and stop this transaction? I suspect i need to empty all the money out of my PayPal account in case the rest gets stolen while im totally unable to resolve the issue with Paypal themselves?!
- Labels:
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Fraud & Phishing

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