Unauthorized Meta Platform payment

Davidvanh
New Community Member

Hi,

 

I am a bit frustrated and angry!

 

Today I saw that I was charged 480€ by Meta Platforms for 'Ads'..

 

My Facebook account was a few weeks ago hacked and suspended. I have no access to my FB account and I also cannot contact FB regarding that problem. 

 

This transaction was also immediate reported but within one hour Paypal dispute my request.

 

How can I get my money back since I heard this is a common issue on Paypal? 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Davidvanh 

 

Paypal are not responsible for any unauthorised actions on a 3rd party site that leads to your paypal account being used by an unauthorised person.

They are only responsible if your paypal account is hacked, which it wasn't presumably.


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Kudos / Solution appreciated.
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