Unauthorised payment, unhelpful customer service

Jreid1
New Community Member

I have had 2 unauthorised payments come out of my account for nearly £1000, PayPal have came back and said they aren’t unauthorised. After 2 weeks of them looking into it, I called them for a total of 5 hours today. Either I got cut off after a lady agreed that yes they were unauthorised and I needed a refund, then was asked to wait while someone called me back and also put backwards and forwards to various different departments. After all of that, I have got nowhere. I honestly don’t know what to do.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jreid1 

 

Unfortunately nothing we can do for you on here apart from advise you try customer services again?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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