URGENT! Checked out as Guest and have Order Questions

cyl1984
New Community Member

Hello

I ordered some socks but I have concerns over the legitimacy of the seller and would simply feel better if I got a refund and canceled the whole thing.

But when I go to my transactions the order isn't there, leading me to believe I checked out as a guest.

I tried going to the paypal confirmation email to "activate the account" so the transaction would show up but then it just tries to get me to change my password. But I know the password to this account, I don't need to change it!

Please help, thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@cyl1984 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.


You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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