UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[RhiannonDeThoma]

I’m running into the same issue. Just called them too. If need be I’ll just get rid of my PayPal and start over.

[Aforrer]

Did you call the company or PayPal? Can you share a phone number please?

[LADYGOLD1]

I got a foreign phone # off my bank acct statement: <removed>

[Margit5]

I called 2 phone numbers both in Lithuania, neither one worked. I think this is a hack rather than a scam

[kilo_help]

Hi there! My name is Juste and I am a Community Manager here at Kilo.Health. I’m sorry to hear about the troubles you faced with this unrecognized charge. 

Kilo Health is one of the leading digital health and wellness companies globally accelerating startups in the digital health industry. We have multiple business units that run on our platform rather independently. 

We would love to check what happened in your case and if it was caused by these business units help you connect with them and get this solved quicker. Could you please reach out to us using the email address of <Removed>? Our support team will be glad to help you further. 

Best,

Juste from Kilo.Health 

[Asd141]

Hi I have noticed a similar problem and i wish to get a refund back.

[kernowlass]

@Asd141 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Jlb2516]

Same thing here.

[SRP39]

same thing here, I reallly don't understand how PayPal can't get my money bacck.

It really questions how often I will use PayPal in the future