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So I woke up to a message saying suspicious activity was detected and I would have to update my security info (which i did) and upload a picture of a document that has my credentials on it.
I don't feel comfortable posting such a photo to anyone really & I need my account unblocked asap.
I wrote customer service in the chat function at 4:30 but still haven't received any response.
Is there any way to do this quick? All the transactions on my account are indeed made by myself and there is nothing out of the ordinary.
Please confirm the message was IN your paypal account after you logged in and the information you uploaded was done ON paypals site and not in a possibly scam email?
Hi everyone! Thank you for visiting our Community Forum! I'm sorry to hear you've run into some suspicious activity recently. I can certainly understand how concerning receiving a notification like this can be.
@AndrewDrake12, like @kernowlass mentioned, it's important to determine if this was PayPal or not. Here's an article I recommend reviewing on How to spot a fake, fraudulent, or phishing email or site. You may also just want to log into your PayPal account, visit your Resolution Center, and check if there are any actions there which require attention. If there are not any limitations or action items in your Resolution Center, then you should be OK and that email you've received is most likely a phishing attempt.
@Jwayne61, this may also be a phishing attempt, but you should be able to determine the legitimacy of this issue by visiting the Resolution Center as well. If it is a legitimate limitation, I can say there may be a few different reasons as to why an account can become limited. However, permanent limitations are normally the result of an Acceptable Use Policy violation present. Our Customer Support is there to assist if needed as well. They can be reached by clicking "Contact" at the bottom of any PayPal page.
Good luck to you both!
- Jon K
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