- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, someone else stole my credit card information and used it in a PayPal transaction (may be his account). Therefore, it is totally an unauthorized transaction. It just happened in this morning, around a few hours ago. I have date, amount, seller name and transaction ID of this unauthorized transaction, which I got from bank account. I just want to know if PayPal can cancel this transaction or do something else.
Solved! Go to Solution.
- Labels:
-
Fraud & Phishing
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @yxchen,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know about the unauthorized transactions and I understand this can be frustrating. Please be informed that when a transaction shows on your bank or card statement but not in PayPal account that is an indication that someone has obtained your financial information and used it without permission. Reporting the transaction to the bank and having them close the affected account is essential and the bank is responsible for refunding the unauthorized payment. If your Financial institution is not helping you with this, please reach out to our Customer SUpport Team through the available contact options on our website buy clicking contact at the bottom of our page. Support is also available through Facebook private messages or Twitter direct messages.
Regards,
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @yxchen,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know about the unauthorized transactions and I understand this can be frustrating. Please be informed that when a transaction shows on your bank or card statement but not in PayPal account that is an indication that someone has obtained your financial information and used it without permission. Reporting the transaction to the bank and having them close the affected account is essential and the bank is responsible for refunding the unauthorized payment. If your Financial institution is not helping you with this, please reach out to our Customer SUpport Team through the available contact options on our website buy clicking contact at the bottom of our page. Support is also available through Facebook private messages or Twitter direct messages.
Regards,
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @PayPal_Ayesha ,
Thank you very much for your reply. I have contacted the PayPal Customer Services and they are so nice that they have canceled the transaction, had the fraud account blocked and I got the refund. Therefore, the problem is solved now. Again, I really appreciate the help of you and other PayPal people.
Best Regards,
yxchen
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @yxchen,
Thank you for coming back to share the outcome!
Olivia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have same issue and I have another question
Is it that simple to add any credit card to paypal if someone get credit card information. Don't paypal do any verification like sending a deposit or some other 2FA?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Another user can't send me money via Friends option in Transactions
- PayPal stuck as US. Australian paypal domain (/au/) won't load either. in Managing Account
- Why can't I use Paypal Credit? in Products & Services
- How do I identify underlying transactions in Paypal Credit deduction? in Transactions
- Why there is a 5-dollar fee on a withdrawal transaciton to my visa card in Transactions