I wanted to make a new account with my business email address and it says I already have a personal account with that email so I thought maybe I created it sometime and forgot. Okay, no problem, I will just use "forgot password" to reset it and work from there. But when I try to reset my password and enter the new email and press the button to reset the password I get a message " Sorry, we can't recognise it's you". I mean, how? why? I am just trying to recover my password and they say they don't recognise me. there's no logic there. I don't know how to fix this.
