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Had the same problem. PayPal has absolutely no interest in following up on the fraud seller Shixi Technology despite hundreds of fraud accusations here in the community. My refund request was denied due to "too little information provided" after almost 2 months of waiting on Paypal to react. How screenshots of the entire purchase transaction are not enough, is beyond me. Will be ordering products via credit card in future and not with PayPal. Very disappointed.
I ordered a motor skills car course advertised on Facebook for my kids and they sent me some 5 cent cars from China. Not even a Matchbox car. When I disputed the transaction they said I ordered the wrong thing and now want me to spend another $7.99 to mail back to China. What a joke.
I asked them to provide links to the two items because I am not new at online ordering. I even screenshot everything.
If Paypal doesn't resolve this, then they are in on the game and I'm taking my money elsewhere.
Good luck to everyone on here. I always thought credit cards and Paypal would protect you online but I'm finding out recently that doesn't' appear to be the case.
I being scammed by them as well. Did you get your refund? They want me to send the product (that I didn't order) back to china, in order to get a refund.