Seller was fraudulent in the shipping information they supplied to PayPal, unbeknownst to them.

[imthewalrus97]

Recently, I purchased a vinyl box set from a seller and paid via PayPal. After waiting three weeks and then not getting a reply from the seller, I opened a dispute via PayPal. The seller provided tracking information showing that the item had supposedly been delivered and because of that, PayPal closed the case. I live in an apartment complex where the mail is placed in a secure area and that area has security cameras. When looking through, we found that the mail person wasn't here within the hour that the tracking says it was dropped off. When I went to the post office and they looked up the package info on their end, I found that:

1) The destination address for the package was not my address, even though the seller gave my correct address to PayPal for the case.

2) This package, which again is supposed to be a multi-album vinyl box set, was shipped as a 4 oz First Class piece of mail.

I have the proof from the post office to prove my case. However, since I already had opened a case against this seller and PayPal closed it after they provided this fraudulent tracking, I cannot reopen it.  Has anyone else ever experienced this problem and, if so, what can I do to get my money back, preferably with PayPal, but if not, with the credit card I used? Thank you very much for your help.

[kernowlass]

@imthewalrus97 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.