Seller’s website disappeared the next day after I told them I would open a dispute.

[Orthodontist135]

As the title says. I haven’t received my item.

I told the seller to respond to me within 3 days or I would open a PayPal dispute. Their website disappeared the next day. I need my money back now.

Thank you.

[kernowlass]

@Orthodontist135 

Have you opened a dispute then???

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Orthodontist135]

Hi, thank you very much for your response. I have opened a dispute, and it told me to wait for the seller to respond by the 19th of December. Since their website has disappeared and isn’t registered as a domain name anymore, and this happened the next day after I told them I would open a dispute if I hadn’t received a response, I think it’s very unlikely that the seller is going to refund me at this point. I think their website shutting down is the response.

[kernowlass]

@Orthodontist135 

You just have to 'allow' time for the seller to respond, if they don't then make sure you escalate the dispute to a claim before it times out on the 19th......escalate a few days beforehand to make sure you don't risk it auto-closes as soon as the 19th arrives.