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If you haven't resolved this, keep on at PayPal.
My case was closed and refund denied. But I appealed and told PayPal how disappointed I was with them.
I had provided them with copies of the items I ordered and asked them how the shipper managed to get an electric garment press through my letterbox!
Tp start with PayPal said because the seller had shown proof of delivery, the matter was closed,
But they did reopen it after I put in a complaint and when they contacted the seller, I was offered half my money back. I declined and PayPal found in my favour and I got my full refund.
So, don't give up. Keep fighting for what is rightfully yours.
I ordered 2 2'x8' raised garden beds, received a small child's puzzle. Filed a claim with Paypal and my claim was denied by Paypal. It is obvious Paypal is in cahoots with the scammer.
I had a fraudulent UPS tracking number provided to paypal by a Chinese vendor. The tracking number showed that a package was delivered to my city, and because of that, Paypal closed my dispute in favor of the vendor.
I called UPS and they asked me for my name and address. The representative then told me that the tracking number was for a package shipped to a different name and address as mine. However, he could not provide me with any documentation or details, due to privacy concerns. He told me to contact Paypal by phone, and have the Paypal rep call UPS to confirm this information.
I called Paypal, and relayed the information. I thought the representative would get on the phone with UPS. However, a couple minutes later, the rep told me she closed the case in my favor and processed a refund. I asked her if Paypal was being proactive in tracking down fraudulent sellers. She replied that the vendor I purchased from had already received multiple complaints, and that once Paypal gathers enough evidence against the vendor, they will stop the vendor's Paypal priviledges.
My recommendation is that anyone experiencing this contact UPS first to confirm the package was delivered to a different address. Then contact Paypal by phone, and speak to someone in person. Please don't just be mad at Paypal and give up pursuing the case. Every time these fraudulent vendors get away with a scam, because a customer gives up, just enables them to continue scamming people. Fight back so Paypal can collect the evidence they need to shut these people down.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.