Seller has agreed to a refund but their Chinese address is incomplete and I think it's a scam

Jozette1
Contributor
Contributor

Hi There,

The Chinese seller agreed to a refund if I send back the item at my cost.

The address that they sent through PayPal is incomplete and seems to not exist.

I have noticed on other complaints that this address and I think the company is a scam and has taken my money. I am trying to contact PayPal but I can't find where I can send this complaint to. I wish PayPal would protect the buyer better, these companies are making money off of us and it is not a fair practice.

This is the address that is showing that is incomplete so I can't send the item back for the awarded refund, what a waste of time! What do I do in this situation? I should have taken the partial refund of £10 at least I would have had something but now I am afraid I will lose my money.

Don't ever buy from these people below:

Haikou Meilan Youermei Department Store

<removed>China

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jozette1 

 

If you opened a dispute and escalated to a claim and WON then paypal would give you the return address and you could claim the return costs (or partially) if you have activated this link.


https://www.paypal.com/uk/webapps/mpp/refunded-returns


Advice is voluntary.
Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jozette1 

 

If you opened a dispute and escalated to a claim and WON then paypal would give you the return address and you could claim the return costs (or partially) if you have activated this link.


https://www.paypal.com/uk/webapps/mpp/refunded-returns


Advice is voluntary.
Kudos / Solution appreciated.
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Jozette1
Contributor
Contributor

Pay pal had come through and solved the address issue.

I also received a refund for postage but you have to register with paypal for postage return.

In this case paypal has resolved the problem.

Thank you for your help

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