Seller credit card access

lflore5
Contributor
Contributor
I paid for a transaction through PayPal however I didn’t receive an email confirmation and when I went to ask for a dispute, there was no record. Somehow the seller bypassed PayPal and went directly to my credit card. The only proof I have that I paid through PayPal, which I always do when I buy online, is that it shows the shipping information on the PayPal website as I refused the package since I had tried to cancel the order. PayPal is refusing to acknowledge that I paid through them because they would have to accept the fact that they have a serious breach somewhere in their programming. they will not answer the question as to why the shipping information is on their website if I did not pay through them. Has this happened to anyone else ?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@lflore5 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
Your seller would have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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