Seeking Assistance: Legal Options for Funds Release

[getcaroline]

Hello PayPal Community,

I hope this message finds you well. I've encountered a prolonged issue with my personal PayPal account, where funds have been on hold for 136 days, with 44 days still left for the 180-day period. I've been a diligent PayPal user since 2021 without a single dispute, chargeback, or any unusual activity.

After experiencing a concerning incident where PayPal notified me of permanently limiting my account on August 4, 2023, citing a potential risk associated with it, I took preventive action. On August 7, 2023, I incorporated my business as an LLC to safeguard against such experiences in the future.

I've attempted multiple times to undergo an additional review, as I believe it's a misunderstanding by PayPal's automated system. The payments received were authorized by clients through PayPal invoices, with calls made to PayPal for confirmation.

As I urgently need these funds for business campaigns and expenses, I'm reaching out to inquire if there are any legal avenues or suggestions from those who've faced similar situations. Your insights and advice would be highly appreciated.

Seeking Advice on Account Limitation; How to Appeal to PayPal's Review Dept?  Urgent Help Needed: PayPal Account Limitation and Fund Hold - Seeking Community Insights 

@PayPal_JonK @kernowlass 

Thank you,
Caroline [removed]

[PayPal_Bindu]

Hello @getcaroline 

Thank you for writing in the PayPal Help Community!

I understand your concern about getting access to the funds in your limited account. As your account is permanently limited, your funds typically held up to 180 days. I suggest you reach out to the support team to know the eligibility in order to withdraw the funds from your PayPal account. Contact options to reach the team can be found here : How do I contact PayPal customer service?
 

Good luck,

Bindu

[getcaroline]

Hi Bindu,

Thank you for your prompt response and the valuable information you provided. I appreciate your efforts in guiding me through the available options.

However, despite reaching out to PayPal support through various channels including from verified twitter to @AskPayPal, I haven't been successful in obtaining the necessary assistance. I've diligently provided all the required details and information, but unfortunately, the responses have ceased.

To give you a brief overview, my account was permanently limited on August 04, 2023, after receiving payments through an invoice and other transactions labeled as goods and services on July 29, 2023. It has been 145 days since the funds were received, and there are only 35-41 days left in the 180-day holding period.

While I understand the standard holding period and respect the PayPal terms and policy, the urgency for these funds is crucial for running campaigns and ads for my business. Considering the absence of any chargebacks, disputes, or unusual activity throughout my PayPal usage, I seek a more expedited resolution.

I am exploring any available legal options to expedite the process, given the time-sensitive nature of my business needs but I'm concerned about the time and cost involved where I've a months+ left to finish the limitation period of 180 days. As a moderator, do you have access to PayPal customer support or the appeal department? If so, could you kindly request another additional review to facilitate the release of my funds?

Your assistance in this matter would be immensely appreciated, as time is of the essence for my business operations.

Thank you once again for your understanding and support.

@PayPal_Bindu 

Best regards,

Caroline [removed]