Scammers used my account to make payments via Friends and Family.

[JacquiR1]

Scammers used my account to make payments via Friends and Family. 11 £100 payments to various addresses. I did not authorise these payments. PayPal are saying they are not responsible and are refusing to refund. Surely this should have been flagged as suspicious activity?

[kernowlass]

@JacquiR1 

That would depend on how you were hacked, ie if you were responsible in some way or not.

[JacquiR1]

It was a telephone scam and they gained access to my accounts. I have a crime number and had no control over what they did. Thank you for your response.

[kernowlass]

@JacquiR1 

So did you give them Paypal account information over the phone for them to access your paypal account at all?

[JacquiR1]

I didn’t. They got access to my phone.

[JacquiR1]

They got remote access. They were scammers.