Scammed

[Socks779]

I recently bought a google voucher from a seller. When I tried to use the voucher google said it was fake and invalid! After weeks going back and forward with google and PayPal who both refuse to help, I opened a dispute with the seller. After about 5 days PayPal finds in the sellers favour even with all the evidence proving the voucher is fake. They said it wasn’t covered under buyer protection. What can I do to get my money back. How is PayPal letting sellers sell fake vouchers and simply stealing money? I have used PayPal for many many years but not any more. I’m going to try and do a chargeback through my bank but if that fails what are my other options? Tia

[kernowlass]

@Socks779 

https://www.paypal.com/uk/legalhub/buyer-protection?locale.x=en_GB

Ineligible Items and Transactions

The following items or transactions are not eligible for PayPal Buyer Protection:

• Real estate, including residential property.
• Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards.
• Businesses (when you buy or invest in a business).
• Industrial machinery used in manufacturing.
• Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards.
• Payments made in respect of gold (whether in physical form or in exchange-traded form).
• Financial products or investments of any kind.
• Non-fungible tokens (NFTs).
• Gambling, gaming and/or any other activity with an entry fee and a prize.
• Donations including payments on crowdfunding platforms as well as payments made on crowdlending platforms.
• Payments to a state-run body (except for state-owned enterprises), or third parties acting on behalf of state-run bodies or government agencies.
• Payments sent using PayPal to any bill payment service.
• Significantly Not as Described claims for wholly or partly custom-made items.
• Item Not Received claims for physical, tangible items you collect in person or arrange to be collected on your behalf. This includes items bought in a retail point of sale location, except if you paid for the transaction in-person using PayPal QR code for goods and services.
• Anything prohibited by PayPal's Acceptable Use Policy.
• Payments made using PayPal Payouts (formerly Mass Pay).
• Personal Payments including payments sent using PayPal's friend and family functionality.
• Payments that you have not sent using your PayPal account.
• Items intended for resale, including single item transactions or transaction that include multiple items.