Scammed through Friends & Family

[Newbie42]

You mean how did I contact bank or seller?

[PayPal_Craig]

Hi @Alexmikula,

Welcome to the Community!

Firstly, I'm sorry to hear about what has happened. You should see the recipient's email address in your Transaction Details page. 

Remember that our protection is just an extra layer of security. Depending on the funding source that was used, your bank/card issuer may be able to assist you in opening a new dispute on their side.

I apologize for any inconvenience caused.

Craig

[Kristinedczb]

What if I didn't used any cards for the transaction?

[kernowlass]

@Kristinedczb 

If you paid using goods/services you can open a dispute via the resolution centre in your paypal account.

If you used the friends/family option then you sent a gift of money and so have no buyer protection. 

However IF you funded that payment via a credit card then your card issuer may help you, however they may well refuse for the same reason ie that it was a gift payment and not a payment for goods or services.

If you used f/f and did not use a card then you are reliant on the other party refunding you.

[YaaKemet]

Hi Craig,

So PayPal cannot help? Even with some written proof?

KR,

Yaa

[Vinbeast6589]

Thanks. I bought a PS5 from someone and the odd thing is that person didn't provide the tracking number for the package he sent and it's been over a week since it didn't arrive. After that I'm not gonna fall for it again. If you're shopping through Mercari, beware of unverified sellers that sells PS5s lower than the retail price. It's a scam.

[Vinbeast6589]

For those who fell victim of scam and fraud. What you can do is report the person you sent money to at www.ic3.gov. Hopefully this helps.

[Shanicemguy]

Was it helpful to you? I’m in the process of filling it out now.

[Scar312555]

What can they do.

[FrankP1]

Unfortunately PayPal endorses scammers on their platform. I was scammed today, not knowing that there is no recourse when paying F&F. A company as big as Paypal should be ashamed and should be working to solve this problem, not telling me to take it up with my bank. I'll be closing my account and encouraging everyone within earshot to do the same.