Scammed on Twitter

[daksnowdogs3]

My daughter has been scammed out of $550 USD through Twitter.  There is an music artist she follows and they are official and has the official tick on Twitter.  The person tweeted that they were selling a signed PS5, so she DM'd them to say she was interested as she was looking to get a PS5 and then to have it signed as well she was over the moon! ( she is 20yrs old).  So through the DM's of this 'official artist' she thought she was purchasing the PS5, paid for it through PayPal as they gave her an email to send the payment to.  Payment went through and they messaged to say that they were printing the postage label right then.

So we waited....but nothing, they were not responding to messages and then yesterday she saw on Twitter comments that this account had been hacked so basically my daughter had been well and truly done!

We lodged a dispute with PayPal who have turned round and said we are not covered by the buyer protection because it was an 'authorised payment', yes she authorised the payment to what she thought was a genuine purchase from a verified twitter account to then find out that it was hacked and she had been scammed by a fraudulent person.

Any advice would be greatly appreciated if anyone has been through this before.  We are at our wits end. 

[kernowlass]

@daksnowdogs3 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?