Scammed & need to create a dispute, but Paypal page won't continue.

[Devi_13]

Hi!

I was contacted by someone wanted to sell me tickets to a concert after I wrote in the event page that I was looking for tickets. They gave me a Paypal address, but said to choose "friends & family" (because they didn't want to pay the fees). So I sent 50€. Then they wrote, it didn't work, sent me a screen shot to show the money is being held for 7 days, and sent me a new address to send money to (which I did not and immediately knew it was a scam). I am trying to make a dispute on Paypal, but when I get to the submit page, it just spins and spins, I can't go any further. I feel like an idiot for falling for this, but I really want my 50€ back. I tried calling Paypal and even that didn't work. What should I do. Thank you for your time and help in advance. Here are screen shots of our conversation.

 

[kernowlass]

@Devi_13 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.