Scam on protected purchase ..why?

[Djmcsquared]

My transaction Has all the hallmarks of a scam, but why would the seller still proceed with a Protected Goods and Services transaction ? I paid for goods seen on FB marketplace and once I had paid the money Via PP protected they went quiet and look to be blocking my messages asking for confirmation etc. There also seems to be no clear path on the resolution centre for such a dispute. Any help appreciated.

[kernowlass · Accepted solution]

@Djmcsquared 

Open a dispute for non receipt of item.

[Djmcsquared]

Will do thank you.