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Scam alert

Posted on
Has any one had experience paying for item through PayPal. Item is never delivered but the seller has a tracking number, so PayPal refuses to refund your PAYMENT? ITS HAPPEND TO ME TWICE NOW SO I NO ITS A SCAM.

Scam alert

New Community Member

I had the same thing happen to me this week, I even provided PayPal with the address where the tracking number delivered to, which was not my address.

They denied my claim because the tracking number the seller provided said it was delivered. The post office confirmed that the package went somewhere else and I guess PayPal doesn't care to protect their customers. Then to make matters even worse they took the appeal button off the dispute center., could the seller be in cahoots with PayPal?????????

Scam alert

Esteemed Advisor


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.

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