Returned item but Paypal closed the case to the seller's favour.

[Jalart2442]

Hello everybody.I want to tell about my bad practise that I had with Paypal and need help.I opened a dispute on Paypal.Paypal asked me to send the item back to get refund.I successfully sent the item back to the seller's address and the seller accepted the package.There was a problem with the tracking number(it was not updating for a long time).Because of that Paypal closed the case to the seller's favour.I immediately reached to postal office which I used for shipping and they told me that it was a system error and they provided me a document as a proof of delivery with stamp of postal office,contact number and the sign of manager of postal office.I provided that document to Paypal but no result.Paypal tells that they need only tracking delivery information which is impossible.Is there anybody that had such issue.If yes please help me because Paypal left me without my money and item.

[kernowlass]

@Jalart2442 

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[Jalart2442]

I tried every possible methods to contact with paypal and every customer support employee tells me the same thing that the tracking number must show "deivery" information but it is impossible because of the system error.Instead of tracking "delivery" information postal office provided me a document proof of delivery which is 100% proof of delivery of the package.I also asked Paypal to contact to postal office and check that the information that I gave is true.Still no result.