Return case - How to obtain return address?

klm478
New Community Member

Had to open the case as seller send the item which wasn't as described. The case got closed in my favour, but in order to get a refund I have to return the item back to the seller and have to provide a prove of return, unfortunately there is no return address and seller didn't respond on my messages. How to obtain return address?

when I click the button "respond to the case" there is only one option to attach prove of delivery.

any help would be much appreciated. thank you.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@klm478 

 

Reach out to customer services and ask them to provide one for you.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378



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