Return case - How to obtain return address?
klm478
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Feb-22-2024
06:16 PM
Had to open the case as seller send the item which wasn't as described. The case got closed in my favour, but in order to get a refund I have to return the item back to the seller and have to provide a prove of return, unfortunately there is no return address and seller didn't respond on my messages. How to obtain return address?
when I click the button "respond to the case" there is only one option to attach prove of delivery.
any help would be much appreciated. thank you.
Labels:
- Labels:
-
Disputes & Chargebacks
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Feb-23-2024
02:49 AM
Reach out to customer services and ask them to provide one for you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.