Return and refunds

[ggeumpeachy]

Hi! Currently the buyer won the case. But I need them to send the items back, how could i know if they’ll send my items back?

[kernowlass]

@ggeumpeachy 

Did you respond to the claim after the buyer escalated the dispute to a claim?

If so did paypal after they found in favour of the buyer tell them to return the item before you have to issue a refund?

[ggeumpeachy]

Yes I responded everything The second question I don’t know where to check that, I haven’t found something written to send the items back. But is written if the buyer fully refunded sent

[kernowlass]

@ggeumpeachy 

Check with customer services?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.