Good evening, I've received the item but I'm afraid it is of very poor quality. I purchased Melody earbuds but received a plastic item with no brand on them. It missed the jelly pouch that was supposed to be in the pack and the right earbud was split opened. I managed to push it back together but the sound is no good. Very sad about it. Very disappointing. I'd like my refund for this very poor quality item with no brand name to it. But I cannot open a dispute because I've already received a partial refund due to the fact that the seller did not apply a coupon I had at the checkout the first time I ordered. So I opened a dispute then to get my partial refund. However, now, after receiving the plasticky, tacky, malfunctioning item, I'd like a full refund. What can I do?
